Shipping Policy

All orders are stocked, processed and shipped from Australia via Australia Post. 

 

Processing times 

Please allow up to 1-2 business days for your order to be processed. 

 

Free Shipping 

We offer free standard shipping Australia wide, no minimum spend required. We also offer free standard shipping internationally on orders over $150 AUD. This only applies to full priced items, and excludes discounted items on special. This promotion is automatically applied at checkout.  

 

Please note, the following shipping times may vary, depending on customers location.

 

Australia delivery times 

Standard 2-8 business days 

Express 1-4 business days 

 

International delivery times 

Standard 6-27 business days 

Express 2-20 business days 

 

Shipping Cost

Shipping cost is automatically applied at checkout. Cost is calculated based off customers location, weight, measurements of the package. So you can rest assured you will not pay any unnecessary expensive shipping fees. 

 

Tracking 

Tracking information will be sent to your nominated email once purchase is confirmed. Alternatively you can enter your tracking number via our Track Your Order page on our website.  

 

Lost/Theft

Please not, Alphadre is not responsible for any lost/theft packages during transit, once your package is in the hands of the postage courier we are not held accountable. However we will do our best and work closely with the postage courier to locate your package. 

 

Taxes and Duties 

Please not, for some international orders customers may be required to pay Taxes and Duties upon your package arrival. We are not responsible for these charges. If the customer refuses to pay Taxes and Duties upon arrival, the package will be returned to us. We will charge a secondary shipping fee if the customer still wishes to receive their package. Alternatively, the package will be sent back to us and the customer will receive a refund minus any shipping cost and charges your package encountered during the process. 

 

If you have any questions, please don't hesitate to reach out to us at contact@alphadre.com.au We are here to help.